Frequently Asked Questions

FAQ Topics

About The SharedBook Memory Book

What is The SharedBook Memory Book?
What are the system requirements for creating a Memory Book?
Is there a way to preview sample Memory Book before I order?
What will the Memory Book contain?
What types of book bindings are available?
What is the maximum number of pages that I can include in my Memory Book?
Can I see what the Memory Book process involves?

Pricing

What is the price of a Memory Book?

White Glove Service

What is the White Glove Service?

Miscellaneous

If I don't have a digital camera, is it still possible for me to create a Memory Book Album?

How We Can Help

I'm not very good on the computer; can someone help me if I get stuck?

About Your SharedBook Memory Book

Q: What is the SharedBook Memory Book?

A: The SharedBook Memory Book is a high-quality, professionally-printed, personalized book that YOU create online with a layout that we provide. After ordering your SharedBook Memory Book, it will get mailed to you a week or so later. It can be personalized to include your photos and your comments, or you can include photos or comments that have been posted by your family and friends.

Q: What are the system requirements for creating a Memory Book ?

A: Requires Internet Explorer 6.0+ (Windows) or Firefox 2.0+ (Mac/Windows). Acrobat Reader is also required to view a sample book and to preview the final version of your book, once created. You can download the free software now by clicking here.

Q: Is there a way to preview sample Memory Book before I order?

A: Yes. Just click the "See a Sample" button at the top of this window to see a sample of this book.

Q: What will the Memory Book contain?

A: There are some pages in the Memory Book that are already created for you:

In addition to these, you can add your own stories, photos and Guestbook Entries. Customizable features:

Q: What types of book bindings are available?

A: You are able to choose either a hard or softcover for your book. Both books have a sturdy binding with a laminate cover displaying your cover photos and title of your book.

Q: What is the maximum number of pages that I can include in my Memory Book?

A: A book may include a maximum of 250 pages. Please note that each book includes a standard number of pages and you will be charged $1.00 for every two pages you add to the standard number.

Q: Can I see what the Memory Book process involves?

A: Yes. You can click on the "Take a Tour" button to get a short tour of the features and functions of the Memory Book site.

Pricing

Q: What is the price of a Memory Book?

A: A hardcover is $64.95 and softcover is $49.95. Free domestic shipping.

White Glove Service

Q: What is the White Glove Service?

A: If you prefer not to use your computer to personalize your Memory Book, our Customer Service Staff would be happy to do it for you. We ask that you fill out an order form and send it to us along with a CD containing your photographs and stories, in order to assist us in fully customizing your book. Following your instructions, we will begin assembling the materials into a beautiful book that will preserve your memories for a lifetime.
When we're done, we will e-mail you a copy of the book for you to review. Upon your approval, we will have your Memory Book printed and shipped to you within approximately 10-14 business days.

Miscellaneous

Q: If I don't have a digital camera, is it still possible for me to create a Memory Book Album?

A: Yes. There are several options if you take pictures with a non-digital camera. You can scan your pictures onto the computer and upload them into the Memory Book Album. If you don't have a scanner, you can ask to get your pictures placed on a CD when you get your pictures developed, and then you can upload them onto the website. You can also have your pictures or negatives scanned and placed on a CD through most office supply stores, if your film is already developed. Another way to create a Memory Book Album is simply by using photos that have already been uploaded into the shared library by other members.

How We Can Help

Q: I'm not very good on the computer; can someone help me if I get stuck?

A: Yes. You can call our toll-free customer service number (1-888-212-3121). Customer service representatives are available Monday - Friday from 8am-10pm (EST) and Saturday from 10am-5pm (EST) to help answer any questions that you may have. You can also use our support website which is located at http://sharedbook.custhelp.com

If you have additional questions that we haven't answered, a detailed version of our FAQ's can be found on our customer support site or by clicking here.